Frequently Asked Questions
Everything you need to know about your Casio timepieces and electronics.
How can I verify the authenticity of my Casio product?
All genuine Casio products come with a stamped warranty card and are shipped in original branded packaging. You can also register your product on our official website using the unique serial number found on the back of the device.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Casio watches covered by a warranty?
Yes, all Casio watches come with a standard 1-year limited warranty that covers manufacturing defects. Some premium models, such as G-SHOCK, may be eligible for extended warranty programs upon registration.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original, unopened packaging. If the product has been used or the seal is broken, it may be subject to a restocking fee or rejected based on our quality inspection.
How do I change the battery or service my watch?
To maintain water resistance and ensure proper handling, we recommend visiting an Authorized Casio Service Center for battery replacements and technical repairs. Opening the case yourself may void the warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For select regions, we also offer installment plans through Klarna or Afterpay.